
James asks…
CAN SOMEONE HELP ME ANSWER THIS MEDICAL OFFICE QUESTION…HAVE NO IDEA HOW TO ANSWER IT. PLEASE HELP!?
In the following situation, show how you use these three qualifications for office management- being a team player, planning strategically, and increasing productivity: There are three physicians in the practice where you are employed. Each physician has an administrative medical assistant and a technician, and there is an office receptionist. As office manager, you have just received approval to present a proposal for purchasing new waiting room furniture. How will you use your office management skills to handle this task?

admin answers:
Is this an exam or something? You might consider posting these in Homework Help rather than in the Yahoo Answers section, as this section is for questions related to Answers itself.
1. Ask each team member what would make their job easier if it were included in the new waiting room and compile a list of same.
2. Consider your patient load, average waiting time, average age of patients (young moms may bring small kids, geriatric pts may be accompanied by caretakers) and patients’ exceptional medical needs (a pulmonologist’s patients would need different waiting room furniture than a bariatric surgeon’s)
3. Determine a rough budget
3. Present to the staff a sample plan, incorporating suggestions as feasible. Have a drawing of the completed room, photos or samples of the furnature, and fabric/carpet/flooring swatches available.

George asks…
what do you think of this resume??
DENTAL ASSISTANT
Offering the following select qualifications:
·Experienced in dental procedures for oral examination and routine restoration.
·Skilled in taking impressions, bite registrations and fabricate models
·Ensure compliance with OSHA and MSDS guidelines.
·Provide personal oral care instructions.
·Deliver community dental health presentations and manage health fair booths.
·Sterilizing and disinfecting dental equipment in order to prepare for surgery
·Organizing the applicable instruments for dental procedures
·Using suction devices to keep patients mouths dry and clear
·Instructing patients on general oral hygiene as well as post-operative care
·Taking dental x-rays and processing x-ray film
PROFESSIONAL EXPERIENCE
Dental Assistant Intern
Claude Hudson Clinic
Dental FaciltyJanuary/06- April 06
2829 South Grand Avenue
Los Angeles 90007
·Proficiently arranged dental instruments and materials for chair side tray.
·Sterilize instruments using autoclaves and chemical disinfectants to maintain accepted standards.
·Translated for many patients throughout my time there
·Educated patients about oral hygiene plaque control, and post-operative care.
·Mounted x-rays according to the type of procedure.
EDUCATION
East Los Angeles Occupational Center, Los Angeles, CA
Dental Assistant Certificate, 2005-2006
Bravo Medical Magnet High School, Los Angeles, CA
High School Diploma,2003-2007
Los Angeles City College, Los Angeles, CA
Degree in progress, 2007- present
COMPUTER SKILLS
40 WPM, MS Word, Excel and PowerPoint
ANY TIPS????
ADD OR REMOVE???

admin answers:
I’ve never looked at a resume for a dental assistant but I’ll take a crack at it. Overall, it’s in pretty good shape but I would change a few things. Your qualifications are fine but you have a problem with the language and tone. Typically, you want your points to be consistent and show action, skill, experience, etc. In your case, your first two are fine…Experienced in….Skilled in…..But the rest are expressed more like things you’re doing or might do. As an example, you could change “Provide personal oral care instructions” to simply ‘Provided personal oral care instructions” but I would go a little beyond that.
For a dental assistant, the interpersonal skills are just as important as the technical skills since you are the main contact for most dental visits and will typically have more contact with the patients than the dentist. Therefore, you may want to emphasize that aspect of your resume when you make your points. Back to our oral care instructions example, you could change it to: “Regularly worked one on one with patients providing detailed oral care instructions and discussing good oral hygiene practices.” That might be a bit too much but you get the idea.
Also, you could fill-in a little more detail for your qualifications such as include what was accomplished or the benefits these skills will bring to the practice. In other words, you want to sell yourself or show what you bring to the table besides just a series of technical skills.
You can also include other skills besides your dental experience as long as it’s applicable to the job. You kind of buried the translation aspect of your experience under your clinic work. If this was my resume and I was looking for work in LA, I would put being bilingual as one of the main points since that might be very handy. The same goes for any other skills or experience that might be applicable.

Jenny asks…
I need help with my resume?
I have written my resume and would like some feedback. Could I make it better? Should I take something out? Is there something I could say in a different way? Things like that. I was told to put down accomplishments, but I don’t feel I have any. Thanks…
RECEPTIONIST/OFFICE ASSISTANT/CUSTOMER SERVICE
SUMMARY OF QUALIFICATIONS
•Certified Microsoft Office Specialist-proficient in Microsoft Word, Outlook, Excel, PowerPoint, Access, Email, Internet
•Responsible and hard-working professional with office experience
•Experience in performing a variety of administrative/clerical duties including answering telephones/making telephone calls, scheduling appointments, and assisting people
•Excellent communication and telephone skills
•Detail-oriented, helpful, personable
EXPERIENCE
XYZ, State, Medical Records2010-Present
•File a variety of documents in patients charts
•Make Home charts and Hospital/SNF charts for staff members
•Make copies of documents and fax documents
•Greet and assist staff members who come come to Medical Records
•Prepare mail by putting letters/flyers in envelopes and addressing them and deliver mail to staff members mailboxes
•Assist with special projects
XYZ, State, Office Assistant2009
•Answered telephones and made telephone calls
•Scheduled appointments
•Copied and filed documents
•Greeted and provided information to callers and visitors
XYZ, State, Office Assistant2004
•Answered telephones
•Faxed documents
•Performed research using the internet
•Prepared mail by putting letters/flyers in envelopes and addressing them
•Greeted and provided information to callers and visitors
EDUCATION
Salem CyberSpace, Salem, MA2009
Microsoft Office, Certificate
Microsoft Office Specialist, Certificate and Certification

admin answers:
The work experience looks good. As for the qualifications, how many years experience do you have with #2 & #3? I’m not wild about #4 or #5 either, but if you could expand a bit on them, maybe they’ll be a bit less akward, as they are personality traits not qualifications. For #4 could you list the types of phone systems you have experience with? I.e. Four years experience with VoIP telephones. Maybe for #5 you could list X years of filing duties?

Mark asks…
Can someone please edit my resume for any errors or grammar?
Rebekkah D. Williams
Objective: Seeking a challenging position as a Clerical Assistant which offers diversity and room for growth where I can use my office skills to benefit your company.
Qualifications:
Exceptional Customer Service: Strong communication skills to understand client needs and provide exceptional results.
Adaptive to New Technology: Proficient in Microsoft Office, including Word, Excel, and PowerPoint, and able to operate all major office equipment.
Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
Organized and Motivated: Skilled in maintaining order amidst chaos and ever-changing challenges. Able to multi-task long and short-term priorities to generate desired results.
Languages: Fluently Bi-lingual: English/Spanish. I can read, write, and speak Spanish fluently.
Education: California State University Dominguez Hills, Bachelor of Arts- Psychology.
Experience:
06/2006- Present H.V. Group Home, Inc. Long Beach, CA.
Unit Secretary
Performed a variety of clerical tasks: Maintained and updated files. Entered data into computer system. Greeted visitors, answered telephones. Distributed mail, filing, faxing, and copying. Communicated closely with Probation Officers, Department of Mental Health (DMH), Department of Children and Family Services (DCFS), and Department of Probation (DPO) to obtain necessary information regarding clients medical eligibility. Typed minutes for all staff meetings.
Audited all clinical records to ensure compliance with state guidelines. Notated problem areas in charts to inform both director and responsible person. Prepared client charts and conducted chart reviews for quality assurance. Attended utilization review.
Coordinated all medical, dental, and optometrists appointments as necessary for residents.
Prepared monthly and quarterly statistical reports for clinical department, group home administrator, and facility manager. Prepared monthly weight variance reports as well.
10/2005-06/206 Peace and Joy Care Center Lynwood, CA.
Case Manager- Crisis Unit
Conducted intake and assessment for domestic violence families, evaluate family needs, and provide referrals to other services both within the agency and to community agencies.
Provided case management services to 10-20 families, assisted families with setting goals, identify existing barriers, and work with families to identify available resources.
Coordinated a variety of services for clients including referrals, support services for families, counseling and crisis interventions as needed.
Documented all services provided to clients including counseling, one-to-one family sessions, and treatment goals for each family.
01/2005-10/2005 Kedren Community Mental Health Center Los Angeles, CA.
Case Manager- Children’s Outpatient Department
Managed a caseload of 25 families from culturally diverse, socioeconomic levels, which many were at risk for mental health problems, substance abuse, and school delinquency.
Assisted clients through counseling and referrals, provided clients with other services based on an assessment of needs. Translated for Spanish speaking clients.
Maintained and wrote progress notes, treatment records, and provided written reports to the courts on clients psychiatric history.
01/2004-01/2005 H.V. Group Home, Inc. Long Beach, CA.
Youth Counselor
Supervised and provided behavior management , counseling, and crisis interventions, and self-help skills building to severely emotional disturbed adolescents. (DCFS, DMH, probation, and foster care youth).
Wrote incident reports/progress notes on resident’s behavior as described in their treatment goals.
Provided problem solving advice, counseling, information and referral, education and prevention for individuals in crises.
Awards/Recognition:
2008 Awarded with “Employee of the Month” for going above and beyond the call of duty on a regular basis.
2007 Awarded with STAR Award (Spirit, Teamwork, Award Recognition) for assisting our company during annual survey.

admin answers:
Looks good to me. A little detailed for an employer to read ALL that. They usually skim anyway. I wouldn’t describe every detail i did at each job. I would put the name of the position i held and a brief (er) summary. Just think, when you have an interview you have to remember all that stuff and they arent even interested in most. They are mostly interested in current stuff. Short and sweet is good too. But overall it is an excellent resume’.
Why just a clerical assistant. You seem more qualified for a better position. Not saying you are “over qualified”. Just seems like you could hold a higher position.

Helen asks…
How much should a nanny charge?
I am going in for an interview for a part time nanny position. All the employer has told me so far is that it is withing 10 miles of my home, It will be in their home. I will be caring for 1-2 children and doing some light housework and cooking.
Now my qualifications are: I have babysat several children from my little brother, a newborn and autistic children. I have about 5 years experience in this. While my mother had a surgery I raised my little brother as she was not able to even get out of bed. He is adopted and has many medical problems including several allergies to food, which I helped to plan out meals and care for his skin.Some skills I have are to care for sick children, cook, clean, help with homework, take children on outings, and potty train. I have cared for or helped to to take care of children with, ADD, Asthma, Autism, Downs syndrome, Epilepsy,OCD, Physical disabilities, and sleeping disorders. I am soon obtaining my Certified Nursing Assistant License in March.

admin answers:
My mom charges 15$ for new borns & 8-10$ for kids that can already walk
I think >$150
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